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Faq and Help

Frequently Asked Questions

Log into your account and click the [My Account / Order Status] link in the upper right corner of the page to see the current status. You will also receive an email as soon as your order is being prepared for shipment. This e -mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us, there is a chance you may have an error in your order information.
Yes, most of it. Our men’s sizing is very accurate to American standard sizing. Any t-shirt size chart or sweat pants size chart on google is comparable to our garment measurements. Our men’s t-shirts are classified as “modern fit” which is slightly slimmer than an old school t-shirt. The women’s t-shirts run small, and they are form-fitting. We recommend getting one size larger than you would normally purchase if you don’t like it to fit so snugly. The women’s hoodies are shorter, meant to sit at the waist, not at the hip. All men’s hoodies are true to size, they are made slightly larger than a shirt, because they are meant to be worn in place of a jacket, over other clothing of the same corresponding size.
Sometimes we have order delays with merchandise when it sells faster than we anticipated or when our garment suppliers have delays in getting our orders to us. We try very hard to prevent this and make sure everything is always on hand and ready to ship. We are not able to send out back order notifications, so if you think its taking too long, or your tracking number hasn’t been updated, please don’t hesitate to shoot us an email and see what’s going on with your order. We will always have an answer for you.
Our goal is to have your order packaged, sent to the post office, and it is on its way to you within 5 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.
Definitely! Merchandise delivery and contest entries are two completely separate processes. When you place your order on our website, the moment you click submit and the money is taken from your payment method, two things happen:
  1. Your dream car giveaway contest entries are transmitted to Marden -Kane, the sweepstakes administrator located in New York
  2. Your merchandise choices are transmitted to our warehouse in Orlando, where our awesome employees will gather your gear and mail it to you.
All shipping time is based on your location. Our warehouse is located in Orlando, so if you live in Orlando, chances are, your package will be there in a day or two. If you live in California, it can take up to 5 business days to get from our warehouse to your home. We ask that you follow the progress all of your packages using the USPS or UPS website, and let us know if anything doesn’t look right to you.
Please send an email to customer service, shipping@ExoticElevations.com if you need to change any sizes, colors, choices, etc. on any order, you have placed in the last 24 hours. If your order has already been prepared for packaging and shipment, you will need to follow the exchange processes. Please see the Returns/Exchanges page for more information. Remember we can only exchange or add to your order. We cannot cancel items. Please include your name and order number in your email correspondence.
Please contact customer service immediately. Send an email to shipping@ExoticElevations.com. Please include the correct address, your order number, and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address. We will take it from there. There is no problem fixing the order, but we cannot monitor every order to make sure it’s delivered to you safely, we may need a little help from you. 🙂
No Worries! Send an email to customer service shipping@ExoticElevations.com that states your complete address, including any apartment number that should be on there. We will update that order invoice to show the correct address, so we can ship it right back out again as soon as we receive the package back in our warehouse. The post office usually takes about 3 -5 business days to actually process the return, and then a few days to send it back to us. Please allow 10 business days for us to receive it from the date that the tracking status shows it is undeliverable and being returned.
All packages are shipped through either the US Postal Service or UPS. There are two ways to see your tracking number. Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see your previous order information, this information will include a tracking number and link. You will receive an e-mail with your tracking number. If you do not see this email in your inbox make sure to check your spam folder. If you cannot find this email, please email customer service, at customersupport@ExoticElevations.com You may also Track Your Order Online by entering your Order #, Email Address, and your Last Name.
Log into your account and click the “My Account / Order Status” link in the upper right corner of the page to see previous orders you have placed. Click on the order you are inquiring about to see your order status. Ensure that the expected shipping date has passed. Input your tracking number at theUSPS.com website to get an update of its location. If your tracking number says your package was delivered, please contact customer support. Be sure to include your order number and your name.
We ship almost all orders in one shipment, we rarely if ever, split up orders. One exception to this is the garage banners, those are usually shipped in a long shipping tube, and we all know there’s not much of anything else that will fit in that tube, so the banner could be separated from your order, but it is generally notated in writing on the invoice included with your shipments. If you are missing anything in your order, please contact customer service via email for assistance.shipping@ExoticElevations.com
Absolutely! Please send an email to customer service for assistance, prior to placing your order, we will give you the specifics on how to place your order, remove the shipping charge and where to come to pick up your order. Please plan to collect your order within 5 business days of placing it. Cust omer service email is customersupport@ExoticElevations.com.